Refund and Returns Policy – Longevity Medics

Overview

We develop tailor-made products and services in light-speed for you based on diagnosis or questionnaires and consultation with our longevity doctors. Therefore we can not offer a refund for already paid tailor-made products and already delivered services.

If for any reasons you are not happy with the tailor-made products or services please send us an email at support@longevitymedics.com. Sometimes our longevity doctors need to adjust e.g. your dose or make changes to your tailor-made program.

Please do not send your delivered products back to the manufacturer or physicians. They are not able to provide any refunds nor replacements.

For services or products like e.g diagnosis tests that you ordered and paid at third party providers like your lab or your GP, we are not responsible for any refund, replacement or return.

There are certain situations where refunds or replacements are granted partly or fully

Ordered but not yet paid tailor-made products or services
Any item not delivered in the supposed, original condition e.g damaged, missing items, wrong items
Reserved or partly paid services or products e.g retreats, events, subscriptions within the prior communicated cancelation time

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with pictures of the defective or damaged items at support@longevitymedics.com. We will come back to you with a solution after review.

Gifts

If you want to buy gift vouchers please do in our shop. If you have any questions please send an email to support@longevitymedics.com

Shipping returns

Please contact us with the reason at support@longevitymedics.com if you want to return an item. We will review your request and let you know about the outcome and potential next steps.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.